HansoHome

Learn the most common reasons for Hanso Home order delays — including production, shipping, and quality assurance steps that may extend timelines.

Why Is My Order Delayed?

Learn what actions to take and how to contact Hanso Home support if your order is delayed beyond the expected delivery window.

What to Do if My Order Is Delayed Beyond the Estimate

Find everything you need to know about Hanso orders and deliveries — from placing and tracking your order to shipping timelines, installation options, and return policies — ensuring a smooth, transparent experience from purchase to setup.

Orders & Shipping

Learn how to order your Hanso pergola online or with personalized help from our Sales Team. Configure your model, add accessories, and secure your delivery date in just a few…

How to Place an Order

Learn which payment methods Hanso accepts, including credit cards, financing, and bank transfers, and when your order officially enters production.

Accepted Payment Methods

Understand what happens after placing your Hanso order — from confirmation to production scheduling, quality checks, and delivery preparation.

Order Confirmation & Processing Timeline

Learn when and how you can modify or cancel your Hanso order before production begins, and what to expect if changes are requested after fabrication has started.

Editing or Canceling an Order

Understand Hanso’s restocking and cancellation policy — including timelines, refund processing, and when fees or return costs apply.

Restocking Fee & Cancellations Policy

Articles that help customers place orders, understand payment options, and handle changes.

Ordering & Payments

Learn when to expect your Hanso pergola and accessories to ship, how production timelines work, and what can affect your estimated delivery window.

Shipping Timeline & Lead Times

Learn how to track your Hanso pergola shipment once it leaves our warehouse and what to expect during freight delivery scheduling.

Tracking Your Order

Understand how your Hanso pergola is delivered, what to expect on delivery day, and how to inspect your shipment before signing for it.

Freight Delivery Process

Learn how to properly receive and inspect your Hanso pergola shipment upon delivery, and what to do if you notice damage or missing parts.

Receiving & Inspecting Your Delivery

Learn how Hanso verifies, tracks, and processes repeat or follow-up part requests to ensure accurate replacements and prevent duplicate shipments.

Repeat Part Request Policy

If any pergola parts arrive damaged or missing, here’s how to report the issue to Hanso Support so we can quickly verify and send replacements.

Damaged or Missing Parts

Articles that explain production lead times, shipping expectations, and post-delivery actions.

Shipping & Delivery

Prefer to install your pergola yourself? Learn what’s required for a successful DIY setup and how Hanso Support can guide you.

DIY Installation Option

Learn how Hanso’s national White-Glove Installation Service works, what’s included, and how to schedule your installation once your pergola has shipped.

White-Glove Installation Service

Understand how Hanso’s installation partner reviews your site before installation to ensure a safe and successful build.

Pre-Installation Site Assessment

Learn when and how to schedule your Hanso installation once your pergola has shipped or arrived at the local terminal.

Scheduling Installation After Delivery

Articles that help customers prepare for installation or coordinate with Hanso’s national partner.

Installation & White-Glove Delivery

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Pergolas

Accessories

Find answers and get help from Intercom Support and Community Experts

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