🧾 Overview
At Hanso, our goal is to deliver the correct replacement part the first time.
To avoid duplicate or incorrect shipments, all part requests go through a short verification process.
This ensures replacements are accurate, properly documented, and linked to your original order.
▼ Why Verification Matters
Sometimes customers request an additional shipment before the first replacement arrives, or multiple team members may report the same issue.
To maintain efficiency and avoid confusion, our Support team:
Reviews previous part requests for the same order number
Confirms the status of prior shipments
Validates photos and part numbers before approving a new replacement
This helps us prevent unnecessary re-shipments and ensures the right part reaches you as quickly as possible.
▼ What We Verify Before Re-Shipping
When a repeat request is submitted, Hanso verifies the following:
Order number and customer contact details
Photos or proof of issue (if not already provided)
Tracking status of the previous replacement
Correct part number or label to confirm what’s still missing
Once verified, our team either:
Approves a new replacement shipment, or
Provides tracking information for an existing shipment already en route
▼ How to Submit a Repeat Part Request
If you believe a part was not received or the replacement did not resolve the issue:
📞 Call: +1 332 334 8774
📩 Email: [email protected]
💬 Chat: Contact Support via the Hanso website or Intercom live chat
When reaching out, please include:
Your original Order Number
The previous Support Ticket ID (if available)
A brief explanation of what’s still missing or unresolved
Updated photos, if applicable
💡 Tip: If your replacement has tracking but hasn’t arrived, mention that — our team will contact the carrier directly for an update before sending another shipment.
▼ Resolution Process
After verification, one of the following actions will be taken:
Status | Next Step |
Replacement already shipped | You’ll receive an updated tracking link |
Part not yet shipped | A new shipment will be scheduled immediately |
Additional verification needed | Support will request more photos or part details |
⏱️ Typical Review Time: 1–3 business days, depending on the complexity of the case.
⚠️ Important Notes
Duplicate requests slow down overall resolution — please wait for Support to confirm before filing a second request.
Replacements are covered only under Hanso’s warranty and parts policy.
Original or damaged parts may need to be returned for inspection before approval.
Keep all packaging until your claim is closed.