🧾 Overview
Once your pergola has completed production and passed final quality inspection, it’s carefully packaged and scheduled for freight pickup.
You’ll receive tracking details and delivery instructions as soon as your shipment is in transit.
▼ When You’ll Receive Tracking Information
You’ll receive a Shipping Notification Email once your order has shipped.
This email includes:
Your Freight Tracking Number
The Freight Carrier’s Name and contact information
Your Estimated Delivery Window
Special delivery notes or requirements (if applicable)
💡 Tip: Please ensure someone is available to receive the shipment at the delivery address during the scheduled window.
▼ How to Track Your Pergola
You can track your shipment in three ways:
Email Notification:
Follow the tracking link provided in your shipping confirmation email.Freight Carrier Contact:
Call the carrier directly using the phone number included in your tracking email for live status updates.Contact Hanso Support:
If you haven’t received your tracking email or can’t locate it, reach out to our team and we’ll resend it immediately.
▼ Freight Delivery Process
Because pergolas are large, your order will arrive via LTL (Less Than Truckload) freight service, not standard parcel delivery.
Here’s what to expect:
The carrier will call you in advance to schedule a delivery appointment.
Deliveries are curbside only — drivers are not permitted to enter private property or carry boxes to the backyard.
A signature is required at the time of delivery.
Liftgate service is provided for safe unloading (where available).
💡 Tip: Have 1–2 people on-site to help inspect and move the packages when they arrive.
▼ Tracking Issues or Delays
If tracking shows “delayed,” “in transit,” or “at terminal” for several days, this usually means:
The freight carrier is coordinating your delivery appointment.
Weather or route conditions caused a short delay.
Your order is being held at the local terminal awaiting your confirmation.
If you haven’t heard from the carrier within 3–5 business days after tracking is issued, please contact our team so we can follow up on your behalf.
⚙️ White-Glove Installation Deliveries
If you opted for White-Glove Installation, tracking is still provided.
Our installation partner will coordinate directly with the freight carrier and then contact you to schedule installation after the shipment arrives locally.