🧾 Overview
Every Hanso pergola is custom-built to order and goes through a multi-step production process before shipping.
Your estimated delivery time depends on your selected pergola model and the time of year your order was placed.
▼ Estimated Lead Times by Product
Pergola Model | Estimated Production Time | Delivery Type |
Pro+ Pergola | 10 – 14 weeks | Freight (palletized) |
Master+ Pergola | 20 – 24 weeks | Freight (palletized) |
⏱️ Note: Production lead time begins after payment or financing approval is confirmed — not from the checkout date.
▼ What Affects Delivery Time
Your timeline may vary depending on:
Seasonal demand (spring and early summer have higher order volume)
Shipping distance from the warehouse to your destination
Site access or remote delivery location requirements
💡 Tip: If your project has a specific deadline, we recommend ordering early to secure your production slot.
▼ Shipping Process
Once production is complete:
Your order is securely packaged and staged for freight pickup.
You’ll receive a Shipping Notification Email once tracking or delivery appointment details are available.
Hanso’s freight carrier will contact you directly to schedule a delivery date and time window.
🚛 Delivery Includes:
Curbside delivery to your property
Liftgate service for safe unloading (where available)
Signature required upon receipt
▼ Delays or Changes in Lead Time
While we do our best to meet our timelines, the following may cause minor extensions:
Material or supply chain delays
Severe weather or transportation interruptions
Customer unavailability for delivery scheduling
If a delay occurs, our team will notify you proactively and provide a revised ETA.
⚙️ White-Glove Installation Coordination
If you purchased White-Glove Installation, scheduling typically happens once your order has shipped or arrived at the local terminal.
Our installation partner will reach out to confirm:
Site readiness
Local delivery date
Installation appointment options