Overview
Installation timing depends on the product type, delivery schedule, surface readiness, and whether you select DIY or White-Glove Installation. Below is the full breakdown so you know exactly what to expect.
🚚 Manufacturing & Delivery Lead Times
Product Type | Typical Lead Time | Notes |
Pro+ Pergola | 10–14 weeks | Standard and most popular lead time |
Master+ Pergola | 20–24 weeks | Custom production and higher complexity |
Awnings | 10–14 weeks | Based on selected size and configuration |
Lead times include manufacturing and ocean/ground transit. Delays can occur during peak seasons or due to customs and weather.
📅 Scheduling Installation
Once your order ships, our team or installation partner will contact you to:
Confirm your delivery date and location
Ensure your surface is ready and level
Set your installation appointment window
If you purchased White-Glove Installation, coordination typically begins 1 week before delivery.
🧱 Installation Duration
White-Glove Installation:
Standard install: 1–2 days
Large or complex setups: 2–3 days
May vary depending on weather, surface, and electrical preparation
DIY Installation:
Typically 1–3 days with two people
Allow additional time for anchoring, accessories, or wiring
⚙️ After Installation
Once assembly is complete, the installer will:
Test the motorized louvers, LED lighting, and drainage system
Verify proper leveling and sealing
Remove packaging materials and perform a visual inspection
You’ll receive a brief walkthrough before sign-off to confirm everything functions correctly.
🕒 Common Causes of Delay
Surface not level or concrete footers not ready
Missing or delayed accessories (e.g., heaters, sunshades)
Rescheduling due to heavy rain or site inaccessibility
Your coordination team will stay in touch throughout to provide updated timelines.
📋 Typical Process Summary
Stage | Estimated Duration | Notes |
Manufacturing & Shipping | 10–24 weeks | Depending on product type |
Delivery & Coordination | 1 week before delivery | Hanso or partner contact |
Installation (White-Glove) | 1–2 days | Up to 3 for large pergolas |
Electrical / Accessory Setup | Separate contractor | After installation |