If your Hanso Home order hasn’t arrived within the estimated timeframe, here’s what to do:
1. Check for Recent Updates
Search your email (including spam/junk folders) for any recent shipping or delay notifications from Hanso Home.
Updates often include revised delivery windows or freight tracking links.
2. Verify Your Order Information
Ensure your:
Shipping address is correct
Contact number is reachable for carrier scheduling
Payment was successfully processed
3. Contact Hanso Support
If no updates have been received, please email [email protected] with:
Order number
Full name and address
Date of purchase
Description of your concern
Our support team will investigate the cause of the delay and respond with:
Current production or shipping status
Estimated delivery update
Next steps (including compensation or replacement options if applicable)
4. We’ll Keep You Informed
We proactively communicate new delivery estimates and will notify you if carrier rescheduling occurs.