We understand how important it is to receive your Hanso Home order on time. Our products are made-to-order, and each item goes through extensive quality checks before leaving the factory. Additionally, we minimize the storage of large items in local warehouses to prevent potential damage, processing orders only after transactions are finalized. This ensures every item maintains its integrity during transit.
Below are the most common reasons an order may take longer than expected:
1. Production Timelines
Each pergola and awning is custom-engineered and inspected before shipping.
Seasonal peaks (spring/summer) or high order volume can extend production.
Material shortages or configuration-specific parts may delay completion.- To avoid potential damage, Hanso minimizes local storage of large products like pergolas, which are processed only after order completion, inherently extending timelines.
2. Shipping & Freight Delays
Hanso Home uses freight carriers for oversized items.
Delays may occur due to carrier congestion, weather conditions, or customs clearance for U.S. imports.
3. Accessory Availability
Orders including heaters, LED kits, or screens may require separate packaging or consolidated freight.
We sometimes delay shipping to ensure all items arrive together safely.
4. Quality Assurance Holds
Every order is reviewed for accuracy and packaging integrity.
If our QA team finds any issue, shipment is paused to ensure quality before dispatch.
5. Warehouse & Freight Scheduling
Coordination between warehouses, carriers, and your delivery terminal can affect dispatch timing.
Large freight items may face pickup window or delivery truck capacity delays.
6. Promotional Delivery Schedules
Orders placed under special promotions, such as the Early Bird Sale, are allocated fixed delivery schedules. For example, Early Bird Sale orders are scheduled for May delivery, irrespective of typical 10–15 week estimates, ensuring efficient promotional logistics.
If your delivery window has passed, please reach out to [email protected] with your order number for an updated timeline. Additionally, carefully review promotional offer terms and standard delivery timelines when placing an order to better manage expectations. Hanso's support team can provide clarity on both standard and promotional schedules.