When You Can Request a Refund
If your order has not yet been delivered, you may be eligible for a refund under one of the following situations:
You canceled your order before dispatch (within seven days of purchase).
You canceled your order after dispatch, and the product is being returned.
Your order was delayed or could not be fulfilled, and Hanso confirmed cancellation.
Refund Timeline
Once your refund request is confirmed by our support team, the refund is typically processed within 3–5 business days for Hanso refunds. Please note that refunds are not processed on weekends or public holidays. Processing time may still vary depending on your bank or payment provider.
How to Request a Refund
Email [email protected] with your order number, full name, and reason for refund.
Our support team will review your order status and confirm eligibility.
Once approved, you will receive a refund confirmation email.
The refund will appear on your original payment method within 5–10 business days.
Additional Notes
Refunds are issued only after cancellation is confirmed.
If the order has already shipped, restocking and return shipping fees may apply.
Refund timelines may differ for international transactions depending on your payment processor.
Refunds are not processed during weekends or public holidays. If the refund is delayed, customers may verify timelines, follow up with the merchant, or use provided tracking numbers to trace the transaction.
Need Help?
If you have not received your refund after 10 business days, please contact [email protected] with your order number and proof of payment so we can assist you further.
If your refund is delayed beyond the expected timeline, ensure that adequate processing time has been allowed, especially considering weekends or holidays. Next, contact our support team to verify if the refund has been processed successfully. If confirmed, request the Acquirer Reference Number (ARN), if applicable, which can be used to trace the refund with your bank.