How can I find Hanso’s refund policy and request a refund or cancel my order?

Hansø understands that plans can change. Whether you need to cancel an order, return a product, or check the status of a refund, here’s what you need to know.
​

You can review our complete Refund Policy Page on the Hansø website.
​

The policy includes information about:

If you need to cancel your order, email [email protected] with:

Orders may be canceled free of charge before dispatch if the cancellation is requested within 7 days of the original purchase date.
​

If you request a cancellation more than 7 days after purchase, a minimum 15% restocking fee may apply.
​

Once we receive your request, our team will review the status of your order and let you know about any applicable charges before proceeding.
​

Your order is considered canceled once Hansø sends you a cancellation confirmation confirming your refund.
​

If your order has already been dispatched, you may still request a cancellation.
​
However, you will be responsible for the return shipping cost, and a 15% restocking fee will apply.
​

Our team will confirm the applicable charges with you before proceeding.
​

Hansø offers a 100-day return period from the date of delivery.
​
To request a return, email [email protected] within 100 days of delivery and provide:

Our team will review your request, confirm whether the return is eligible, and provide return instructions.
​

For a standard change-of-mind return, the product must be unused and in like-new condition, with all original parts, accessories, and packaging.
​

All returned products are inspected before a refund is approved.
​

For an approved change-of-mind return, your refund will generally be the original purchase price minus:

If you are returning a product because it was incorrect, faulty, or damaged upon arrival, different terms may apply, including Hansø covering eligible return costs.
​

Please review the Refund Policy or contact Support because reporting deadlines and documentation requirements vary depending on the issue.
​

Where applicable and approved, Hansø typically processes refunds:

The time it takes for the funds to appear in your account after the refund is issued may also depend on your payment method and financial institution.
​

If you are waiting for a refund:

Please contact Hansø Support as soon as possible. Some claims have specific reporting deadlines.
​

For example, damaged products, incorrect products, and missing packages generally need to be reported within 48 hours of delivery, while missing or incorrect parts have separate requirements.
​

Include your order information and clear photos or videos whenever applicable so our team can review your claim.
​

Submitting a cancellation, return, or refund request does not automatically mean the request has been approved.
​

Eligibility, fees, return requirements, and refund amounts depend on the circumstances of the order and the applicable Hansø policy.
​

For the complete terms and conditions, please review Hansø's current Refund Policy.