🧾 Overview
Before scheduling your White-Glove Installation, Hanso’s install partner performs a site assessment to confirm that your location is ready and compatible with your chosen pergola. Customers may be asked to provide photos or basic site details to assist in the assessment process.
▼ What’s Checked
Ground or deck levelness and material
Available clearance and overhead obstructions
Mounting feasibility and drainage planning
Electrical access for motorized models
▼ How the Assessment Works
Submit photos or short video of your installation area.
The install team reviews and verifies readiness.
If adjustments are needed, they’ll guide you before scheduling. Once the site is confirmed ready, the team will follow up to finalize the installation schedule, ensuring all preparations are in place.
▼ When On-Site Visits Are Needed
In most cases, photo assessments suffice.
For complex builds (uneven surfaces or rooftop decks), a local technician may visit before installation.
💬 Need Assistance?
📞 Call: +1 332 334 8774
📩 Email: [email protected]
💬 Chat: Message Support or Sales through our website for help submitting site photos or coordinating your assessment.