Who performs the installation?
Installations are completed by certified installation partners assigned to your order. These are trusted, professional installers who specialize in assembly and installation services and are approved to install Hanso Home products.
Are installers employees of Hanso Home?
No. Certified installation partners are independent contractors, not employees or agents of Hanso Home.
They independently perform the on-site installation work.
What is the installer responsible for?
When a certified installer is assigned, they are responsible for:
On-site installation work
Their installation crew, tools, and equipment
Job-site safety and workmanship
Carrying required insurance for their services
Coordinating installation logistics directly with you
What is Hanso Home responsible for?
Hanso Home is responsible for:
Designing and supplying your pergola system
Providing installation manuals and product specifications
Coordinating with certified installation partners
Supporting customers with product questions, warranty, and after-sales support
Who should I contact with installation questions?
Installation scheduling, on-site questions, or day-of-install coordination:
→ Your assigned certified installation partner (once they contact you)Product details, accessories, warranty, or general order questions:
→ Hanso Home Support Team
📧 [email protected]
📞 +1 332 334 8774
When will the installer contact me?
Once your order is ready for installation coordination, your assigned installer will contact you directly—typically by phone or email—to introduce themselves, coordinate timing, and confirm any site-specific details.
Who is responsible if something goes wrong during installation?
Certified installation partners are responsible for the installation work they perform, including workmanship and on-site activities. They carry their own insurance coverage for installation services.
Hanso Home remains responsible for the product itself, including warranty coverage related to manufacturing defects or product issues.
Does Hanso Home control how the installer works?
No. While Hanso Home provides product specifications and installation standards, certified installers independently determine the means, methods, and execution of the on-site installation work.
Why does Hanso Home use certified installation partners?
Working with certified partners allows Hanso Home to:
Provide nationwide installation coverage
Maintain consistent installation standards
Ensure professional, reliable service
Scale responsibly while maintaining quality and support