Horizon Pergola Offline in Tuya App

If your Horizon Pergola appears as Offline inside the Tuya Smart app, the pergola controller has lost communication with your Wi-Fi network or the Tuya cloud service.

Your remote control may still work even when the app shows offline.

Common Symptoms

Problem	Example
Device Offline	App shows “Offline”
No App Control	Commands do not respond
Remote Still Works	Physical remote works normally
Intermittent Online Status	Connects then disconnects

Step 1: Confirm Pergola Has Power

Check	Details
Main Power ON	Pergola controller must be powered
Breaker / GFCI	Reset if tripped
Lights / Motor Respond	Test using remote control

If the remote also does not work, this may be a power issue rather than Wi-Fi.

Step 2: Check Home Wi-Fi

Check	Details
Internet Working	Test another device on same Wi-Fi
Router Powered ON	Confirm router is online
Signal Near Pergola	Weak signal can cause offline status

If your router was recently restarted, the controller may need time to reconnect.

Step 3: Refresh the App

Action	Details
Pull to Refresh	Refresh device list
Close / Reopen App	Restart Tuya Smart
Sign Out / In	Refresh account session

Step 4: Reboot the Pergola Controller

Step	Action
1	Turn pergola power OFF
2	Wait 30 seconds
3	Turn power back ON
4	Wait 1–2 minutes for reconnect

Many temporary offline issues are solved by rebooting power.

Step 5: Verify Wi-Fi Settings

Requirement	Details
2.4GHz Network Preferred	Most smart controllers rely on 2.4GHz
Same Wi-Fi Name	If router name/password changed, device may disconnect
Strong Signal	Consider Wi-Fi extender if far from router