Tuya App Not Connecting to Horizon Pergola

The Horizon Pergola uses the Tuya Smart platform for mobile app control of the roof louvers and LED lighting.

If the app cannot find the pergola or setup fails, the issue is usually related to Wi-Fi settings, pairing mode, signal strength, or account permissions.

Common Symptoms

Problem	Example
Device Not Found	App cannot detect pergola
Pairing Failed	Setup starts but does not complete
Offline Immediately	Device appears then disconnects
No Control	Device shows online but commands fail

Before You Begin

Check	Details
Phone Connected to Wi-Fi	Use your home Wi-Fi during setup
2.4GHz Network Available	Most Tuya devices require 2.4GHz Wi-Fi
Strong Signal Near Pergola	Weak signal may block pairing
Pergola Powered ON	Controller must have power

Step 1: Install the Correct App

Download and use:

App Name

Tuya Smart

Create or sign in to your account.

Step 2: Enable Pairing Mode

The controller must be in pairing mode before the app can detect it.

Step	Action
1	Locate the controller pairing / reset button
2	Press and hold until indicator light flashes
3	Flashing light usually means ready to pair

If no flashing light appears, power cycle the pergola and retry.

Step 3: Add Device in Tuya App

Step	Action
1	Open Tuya Smart app
2	Tap Add Device (+)
3	Select the pergola / curtain / controller category if prompted
4	Enter your Wi-Fi password
5	Complete setup

Step 4: Use 2.4GHz Wi-Fi

Many smart controllers do not support 5GHz-only setup.

Fix	Details
Use 2.4GHz Network	Best for pairing
Separate Bands if Needed	If router combines 2.4 / 5GHz, temporarily split them
Stand Near Router	During setup if possible

Step 5: If Device Is Found But Won’t Finish Setup

Try these fixes:

Action	Details
Restart Phone	Refresh connection
Close/Reopen App	Retry pairing
Reset Controller Again	Re-enter pairing mode
Disable VPN	VPN can interfere
Try Another Phone	Helps isolate issue