The Horizon Pergola can use the Tuya Smart app for schedules and automations such as opening the roof at certain times or turning lights on in the evening.
If schedules are not triggering, the issue is usually related to time settings, internet connection, permissions, app scenes, or device offline status.
Common Symptoms
Problem | Example |
Schedule Never Runs | Lights do not turn on at sunset |
Wrong Time | Roof opens at incorrect hour |
Works Sometimes | Automation runs inconsistently |
Manual Control Works | App buttons work, schedules do not |
Step 1: Confirm Pergola Is Online
Check | Details |
Device Status | Must show Online in Tuya app |
Wi-Fi Stable | Internet required for automation sync |
Manual Controls Work | Test roof and lights manually |
If the pergola is offline, schedules usually will not run.
Step 2: Check Time Zone Settings
Incorrect time zone is a common cause of wrong schedule timing.
Action |
Open Tuya Smart app |
Check App Region |
Check Phone Time Zone |
Enable automatic time/date |
Ensure your phone and app region match your actual location.
Step 3: Review the Schedule
Open the schedule or automation and confirm:
Item | Check |
Enabled | Toggle is ON |
Correct Time | AM / PM correct |
Correct Days | Mon–Sun selected properly |
Correct Device | Horizon Pergola selected |
Correct Action | Open / Close / Lights |
Step 4: Recreate the Automation
If an old schedule is buggy:
Action |
Delete the existing schedule |
Create a new one from scratch |
Save |
Test again |
This often fixes corrupted scenes.
Step 5: Check Permission Settings
Permission | Why It Matters |
Notifications | Helps automation alerts |
Background App Refresh | Can improve sync |
Location Access | Needed for sunrise/sunset scenes |
Especially important for sunset / weather automations.
Step 6: Test Simple Schedules First
Use a basic test schedule:
Example |
Turn lights ON in 5 minutes |
Turn lights OFF in 10 minutes |
If simple schedules work, the issue may be with advanced automation logic.
Step 7: Update the App
Action |
Update Tuya Smart app |
Restart phone |
Retry automation |
Older app versions may cause schedule issues.
If Still Not Working
Possible causes:
Device offline
Wrong time zone
Internet interruptions
Disabled automation
Scene conflict with another rule
Tuya cloud delay
App version issue
What to Send Support
Required Item |
Order Number |
Pergola Size |
Screenshot of automation |
Screenshot of device online status |
Phone type (iPhone / Android) |
Exact issue (never runs / wrong time / random) |
Need Help?
Email: [email protected]
Phone: +1 814 473 7610