The Horizon Pergola can integrate with supported smart home platforms through the Tuya Smart ecosystem.
If app control works but voice control does not, the issue is usually related to account linking, device sync, naming conflicts, or permissions.
Common Symptoms
Problem | Example |
No Response | Assistant says device unavailable |
Wrong Device Activates | Another smart device responds |
Partial Commands Only | Lights work but roof does not |
Device Missing | Pergola not visible in Alexa / Google Home |
Before You Begin
Check | Details |
Tuya App Works | Confirm pergola responds inside Tuya first |
Internet Working | Smart assistant requires internet |
Correct Account Used | Same account must be linked |
Device Online | Pergola should not show offline |
Step 1: Confirm Tuya Device Is Online
Action | Details |
Open Tuya Smart App | Check pergola status |
Test Commands | Open / Close / Lights |
If Offline | Resolve offline issue first |
Voice control will not work if the pergola is offline.
Step 2: Check Account Linking
Alexa
Step |
Open Alexa app |
Skills & Games |
Search Tuya Smart |
Confirm skill is enabled |
Confirm correct Tuya login used |
Google Home
Step |
Open Google Home |
Add Device |
Works with Google |
Search Tuya Smart |
Re-link account if needed |
Step 3: Discover / Sync Devices
After linking accounts, refresh devices.
Platform | Action |
Alexa | “Alexa, discover devices” |
“Hey Google, sync my devices” |
Wait 30–60 seconds.
Step 4: Rename the Pergola
Simple names work best.
Good Names | Avoid |
Pergola | Long names |
Patio Roof | Similar names to other devices |
Backyard Lights | Symbols / punctuation |
If you have multiple pergolas, use unique names.
Step 5: Check What Functions Are Exposed
Depending on controller configuration, assistants may recognize:
Function |
Lights ON / OFF |
Brightness |
Roof Open / Close |
Scene Automation |
Some advanced louver angles may only work in Tuya app.
Step 6: Re-Link If Still Not Working
Action |
Remove Tuya integration |
Re-add Tuya account |
Sync devices again |
Test commands |
Example Commands
Alexa / Google |
Turn on Pergola Lights |
Turn off Pergola Lights |
Open Pergola |
Close Pergola |
Set Pergola Lights to 50% |
Actual command wording may vary.
If Still Not Working
Possible causes:
Wrong Tuya account linked
Pergola offline
Duplicate device names
Unsupported command type
Temporary Alexa / Google sync issue
Region compatibility issue
What to Send Support
Required Item |
Order Number |
Pergola Size |
Alexa or Google Home |
Screenshot of linked devices |
Exact command used |
What response assistant gives |
Need Help?
Email: [email protected]
Phone: +1 814 473 7610