If your Horizon Pergola remote is not controlling the louvers or lights, the remote may need to be paired again with the control system.
Most units are factory-paired, but re-pairing may be required after power interruption, controller replacement, or battery issues.
When to Pair the Remote
Situation | Example |
New Installation | Remote does not respond after setup |
Lost Connection | Remote stopped working suddenly |
Replaced Battery | Remote no longer controls pergola |
New Controller Installed | Replacement control box needs pairing |
Before You Begin
Check | Details |
Pergola Power ON | Controller must have power |
Remote Battery Good | Install fresh battery if needed |
Stand Nearby | Stay within 10–15 feet of pergola |
Pairing Instructions
Standard Pairing Method
Step | Action |
1 | Locate the Pair Button on the pergola controller |
2 | Press and hold the Pair Button for about 2 seconds |
3 | Indicator light should begin flashing slowly |
4 | On the remote, press and hold the STOP button for about 2 seconds |
5 | Indicator light turns off briefly = pairing successful |
Based on factory instructions.
Test the Remote
After pairing, test these buttons:
Button | Function |
OPEN | Opens louvers |
CLOSE | Closes louvers |
STOP | Stops roof movement |
ON/OFF | Controls lights |
Color Change | Changes lighting mode |
If Pairing Did Not Work
Try the following:
Action | Details |
Retry Pairing | Repeat steps once more |
Replace Battery | Weak battery can interrupt pairing |
Power Cycle Pergola | Turn power OFF for 30 seconds, then ON |
Stand Closer | Pair while near controller |
If Remote Still Will Not Pair
Possible causes:
Controller has no power
Incorrect remote model
Internal controller issue
Signal interference
Damaged remote
What to Send Support
Required Item |
Order Number |
Pergola Size |
Photo of remote |
Photo of controller |
Video of pairing attempt |
Need Help?
Email: [email protected]
Phone: +1 814 473 7610