Refund Process & Timelines

Once your returned product arrives at our warehouse, our team will review the return before your refund is finalized.

Our team will inspect the returned product to confirm that:

Once the inspection is complete, we'll confirm whether the return has been approved for a refund.

For approved returns, your refund is based on the original purchase price, less any applicable fees.
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Depending on your return, deductions may include:

We'll confirm the applicable deductions as part of the refund review.

Once your returned product has been received and inspected, approved refunds are typically processed within 10 - 14 business days.
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Please keep in mind that the time it takes for the funds to appear in your account after processing may vary depending on your bank or payment provider.

Whenever possible, approved refunds are returned to the original payment method used for your purchase.
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If we're unable to refund the original payment method, our team may contact you to arrange an alternative refund method, such as ACH bank transfer or PayPal.
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For security, only provide payment or banking information when requested through an authorized Hansø Home communication channel.

If your return does not meet the return requirements, for example, if products or components are missing or damaged, our team will review the return and contact you regarding any applicable deductions or next steps before the refund is finalized.

If your return has already been delivered to our warehouse and you're waiting for an update, contact Hansø Support.
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Our team can check the status of your return, inspection, and refund and let you know what to expect next.