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Steps to follow if any boxes or parts are missing from your delivery.

Missing Packages or Items

How to report and resolve product damage upon delivery.

Damaged or Broken on Arrival

Learn what to do if your product develops a fault after delivery.

Faulty Products

**Short Description for Damages, Missing Items & Faulty Products:** Find out what to do if your order arrives damaged, missing parts, or develops a fault — including how to report issues, timelines for claims, and available resolutions.

Damages, Missing Items & Faulty Products

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Pergolas

Accessories

Find answers and get help from Intercom Support and Community Experts

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