Hanso

Steps to follow if any boxes or parts are missing from your delivery.

Missing Packages or Items

How to report and resolve product damage upon delivery.

Damaged or Broken on Arrival

Learn what to do if your product develops a fault after delivery.

Faulty Products

Find out what to do if your order arrives damaged, missing parts, or develops a fault — including how to report issues, timelines for claims, and available resolutions.

Damages, Missing Items & Faulty Products

Create a custom design with text, images, and links

Manuals & Install Guide

Pergolas

Accessories

Find answers and get help from Intercom Support and Community Experts

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