The Apex Pergola was formerly known as Master+.
If you see Master+ on older manuals, packaging labels, order details, support materials, or installation guides, it refers to the same product line now called Apex Pergola.
Did the product change?
The product name has changed from Master+ to Apex.
During the transition, some older documents or labels may still show the previous name. This may include:
Installation manuals
PDF guides
Packaging labels
Product reference sheets
Older support articles
Previous order or invoice details
If your product, manual, or box says Master+, you can still use the current Apex support articles unless a guide specifically says it applies to a different model.
Why was Master+ renamed to Apex?
The name was updated to better align with Hanso’s current pergola product lineup.
The Apex Pergola remains Hanso’s premium motorized aluminum pergola line, designed with adjustable louvers, a durable aluminum frame, and modern outdoor living features.
What name should I use when contacting support?
When contacting Hanso Support, you can refer to the product as Apex Pergola.
To help us identify your exact model faster, please include:
Your order number
Pergola size
Color
Whether it is freestanding or wall-mounted
A photo of the box label, product label, or manual if available
Can I still use a Master+ manual?
Yes. If your manual says Master+, it may still apply to your Apex Pergola.
However, we recommend checking the latest Apex Manuals and Guides article to make sure you are using the most updated version available.