To activate and validate your Horizon Pergola warranty, customers must submit proof of delivery after receiving the order.
Required Warranty Registration Documents
Please email the following to [email protected]:
Required Item | Details |
Order Number | Your Hansø order number |
Proof of Delivery | Delivery confirmation or received shipment notice |
Box Photos | Clear photo of each box individually |
Hansø Labels Visible | Each photo must clearly show the Hansø shipping label |
Customer Name | Name used on the order |
Delivery Address | Matching delivery address |
Why We Require Box Photos
This helps Hansø:
Confirm successful delivery
Verify correct shipment was received
Identify carton batch numbers
Register product warranty accurately
Speed up future parts/warranty support
Horizon Pergola Warranty Coverage
Coverage Item | Warranty Period |
Main Structural Frame | 10 Years |
Coating / Paint Finish | 7 Years |
Auxiliary Parts, Opening/Closing Mechanisms & Electronics | 2 Years |
What Is Covered
Covered Examples |
Structural manufacturing defects |
Premature frame failure under normal use |
Coating defects beyond normal wear |
Motor or electronics defects within coverage period |
Factory-supplied mechanism defects |
What Is Not Covered
Not Covered Examples |
Improper installation |
Lack of proper anchoring |
Unauthorized modifications |
Cosmetic damage after delivery not reported promptly |
Storm damage beyond rated conditions |
Abuse, misuse, neglect |
Normal wear and tear |
Important Notes
Professional installation is strongly recommended.
Unit must be installed on suitable level surface.
Proper maintenance is required.
Warranty is subject to inspection and approval.
How to Submit Registration
Send all required information to:
Email: [email protected]
Subject Line: Horizon Warranty Registration – Order #_____
Need Help?
Email: [email protected]
Phone: +1 814 473 7610