Overview
Every Hansø MASTER+ Pergola is carefully packaged and delivered through a licensed freight partner to guarantee safe handling from our warehouse to your property.
Due to the pergola’s size and weight, delivery is curbside only, and customers must be present to inspect and receive the shipment.
Delivery Process
1️⃣ Shipment Confirmation
Once your pergola leaves our warehouse, you’ll receive a tracking email with the courier’s contact information.
You’ll be notified in advance to schedule the delivery window.
2️⃣ Freight Delivery (Curbside)
The courier will unload the boxes to your driveway or front curb — they do not move items into your yard or installation site.
3️⃣ Inspection Upon Arrival
Before signing, inspect all boxes for dents, holes, or moisture damage.
If damage is visible, note it on the delivery receipt and take photos.
Report any issues to [email protected] within 48 hours.
📦 Curbside delivery ensures safe unloading while allowing you to inspect every box before accepting the shipment.
📦 Packaging Features
Reinforced double-wall corrugated boxes
Moisture-resistant plastic wrap around all internal parts
Clearly labeled components for easy identification (posts, beams, louvers, hardware, motor)
Handling Recommendations
Store boxes on a flat, dry surface away from direct sunlight until installation.
Do not stack boxes more than two high to avoid compression damage.
Open cartons carefully with a box cutter, avoiding deep cuts that may damage aluminum finishes.
Keep all small hardware and labels organized for reference during assembly.
💡 Take photos of labeled box ends — they help installers identify parts quickly.
If Damage or Parts Are Missing
If you notice shipping damage or missing items:
1️⃣ Take clear photos of all affected boxes and parts.
2️⃣ Note the issue on the delivery receipt before signing.
3️⃣ Contact [email protected] within 48 hours with:
Your order number
Photos of packaging and contents
List of missing or damaged parts
Hansø’s support team will arrange priority replacements immediately after review.
Third-Party Courier Notes
Deliveries are made during business hours (Mon–Fri).
Couriers cannot call ahead within 30 minutes — please use the tracking link for live updates.
Hansø Home does not control exact delivery times, as routes are scheduled by the courier.
📞 You can contact the freight provider directly using the tracking email for rescheduling or assistance.
Environmental Responsibility
Hansø uses recyclable packaging materials wherever possible, including:
100% recyclable corrugated boxes
Reusable foam inserts
Water-based protective film
Recycled paper corner guards
♻️ Dispose of all packaging responsibly according to your local recycling guidelines.