Overview
Each Hansø Electric Retractable Awning ships in one reinforced carton to simplify handling and protect the unit during transport.
All deliveries are handled by a third-party courier with curbside delivery. Customers must be present to receive and sign for the shipment.
Shipping and Packaging Details
Model (Size) | Packing Dimensions (L × W × H cm) | Gross Weight (kg) | No. of Boxes |
10′ × 6′ Awning | 320 × 23 × 30 | 59 kg | 1 Box |
13′ × 10′ Awning | 420 × 23 × 30 | 73 kg | 1 Box |
15′ × 10′ Awning | 520 × 23 × 30 | 84.5 kg | 1 Box |
19′ × 10′ Awning | 620 × 23 × 30 | 106 kg | 1 Box |
📦 Each box includes all hardware, mounting brackets, motor, and remote control.
Frame and Fabric Combinations Available
Frame Color | Fabric Colors Available |
Dark Gray | Dark Gray / Beige / Ruby / Emerald |
White | Dark Gray / Beige / Ruby / Emerald |
All combinations ship in identical packaging dimensions for their respective size.
Packaging Protection
Heavy-duty double-wall corrugated carton.
Foam padding and corner guards to prevent bending.
Plastic end caps to protect cassette edges.
Moisture-resistant inner wrap to prevent corrosion.
Delivery Information
Shipped via third-party courier.
Curbside Delivery Only — couriers will not move boxes indoors or to the backyard.
Customers must inspect and sign upon delivery.
Delivery typically takes 7–14 business days from dispatch, depending on location.
Tracking details are provided via email once shipped.
📌 Tip: Have two people ready to unload larger models (15′ × 10′ or 19′ × 10′).
Handling & Storage Recommendations
Store flat and dry if installation is delayed.
Avoid stacking heavy objects on the carton.
Do not store vertically — this may damage the frame alignment.
If Damage Is Observed on Arrival
Inspect all sides of the carton before signing.
Take photos of any dents or tears.
Note visible damage on the delivery slip.
Contact [email protected] within 48 hours.